Refund & Cancellation Policy
Complete information about donation refunds, cancellations, and our commitment to transparency.
Last Updated: March 9, 2026
Refund Window
7 days from donation date for eligible cases
Processing Time
5-7 business days after approval
100% Transparent
Clear process with email updates
Policy Overview
At Moksha Seva, we understand that sometimes circumstances change. While donations are generally non-refundable as they support our ongoing humanitarian work, we have established this policy to address genuine cases where refunds may be warranted.
This policy applies to all donations made through our website, mobile app, or any other digital payment channels. We are committed to handling all refund requests fairly, transparently, and in accordance with applicable laws.
Refund Eligibility Criteria
Eligible for Refund
- •Duplicate Transaction: If you were charged multiple times for the same donation due to technical error or payment gateway issue.
- •Unauthorized Transaction: If the donation was made without your knowledge or authorization (requires proof and police complaint in some cases).
- •Technical Error: If you were charged an incorrect amount due to a system error (refund will be issued for the excess amount).
- •Payment Failure: If your account was debited but the donation was not processed or reflected in our system.
- •Accidental Donation: If you made a donation by mistake and request a refund within 24 hours of the transaction.
Not Eligible for Refund
- •Change of Mind: Refunds are not provided if you simply change your mind after making a voluntary donation.
- •After Fund Utilization: Once the donated funds have been allocated or utilized for our charitable activities (typically after 7 days).
- •Tax Receipt Issued: If an 80G tax exemption certificate has already been issued and claimed for tax benefits.
- •Recurring Donations: For monthly/yearly recurring donations after the first successful payment (you can cancel future payments).
- •Campaign-Specific Donations: Donations made to specific campaigns or memorial funds after the campaign has commenced.
How to Request a Refund
If you believe your donation qualifies for a refund based on the eligibility criteria above, please follow these steps:
Submit Refund Request
Send an email to refunds@mokshaseva.org with the subject line 'Refund Request - [Transaction ID]'
- →Include your full name as per donation
- →Transaction ID / Receipt number
- →Date and amount of donation
- →Reason for refund request
- →Bank account details for refund (Account number, IFSC code, Account holder name)
Provide Supporting Documents
Attach relevant documents to support your refund claim:
- →Screenshot of payment confirmation
- →Bank statement showing debit
- →Copy of donation receipt (if received)
- →Any other relevant proof
Verification Process
Our team will review your request within 3-5 business days:
- →We will verify the transaction in our system
- →Check eligibility based on our policy
- →May contact you for additional information
- →You will receive an email update on the status
Refund Processing
If approved, refund will be processed:
- →Refund initiated within 2 business days of approval
- →Amount credited to your account in 5-7 business days
- →Confirmation email sent with refund details
- →If 80G receipt was issued, it will be cancelled
Cancellation Policy
One-Time Donations
One-time donations can be cancelled only if the request is made within 24 hours of the transaction and before the funds have been allocated. After 24 hours, cancellation requests will be treated as refund requests and subject to the refund eligibility criteria.
Recurring Donations (Monthly/Yearly)
You can cancel your recurring donation subscription at any time:
- •Log in to your donor account and go to 'My Donations'
- •Click 'Cancel Subscription' next to the recurring donation
- •Or email us at support@mokshaseva.org with your donor ID
- •Cancellation will take effect from the next billing cycle
- •Already processed payments for the current cycle are non-refundable
Campaign-Specific Donations
Donations made to specific campaigns (e.g., Adopt-a-City, Sacred River) cannot be cancelled once the campaign has started. If a campaign is cancelled or does not reach its goal, donors will be notified and given the option to redirect their donation to general funds or request a refund.
Refund Processing Timeline
Standard Processing Time
- Request Review: 3-5 business days
- Approval/Rejection Decision: Within 7 business days
- Refund Initiation: 1-2 business days after approval
- Bank Credit: 5-7 business days (depends on your bank)
- Total Time: Up to 14 business days from request submission
Note: Refund timelines may vary based on payment method used:
- • UPI/Net Banking: 5-7 business days
- • Credit Card: 7-10 business days
- • Debit Card: 5-7 business days
- • Wallet: 3-5 business days
Tax Implications of Refunds
If you have received an 80G tax exemption certificate for your donation and later receive a refund, please note the following:
Important Tax Information
- •The 80G certificate will be cancelled and you will receive a cancellation notice
- •If you have already claimed tax benefits, you must inform your tax consultant
- •You may need to file a revised tax return to remove the claimed deduction
- •Moksha Seva will report the cancellation to tax authorities as per regulations
- •We recommend consulting with a tax professional for specific guidance
Contact Us for Refund Queries
For general donation queries, please email support@mokshaseva.org or visit our Contact Page.
Dispute Resolution
If you are not satisfied with our refund decision or process, you have the following options:
1. Escalation to Senior Management
You can escalate your case by emailing grievance@mokshaseva.org with your refund request details and reason for escalation. A senior manager will review your case within 5 business days.
2. Payment Gateway Dispute
If the issue is related to payment processing, you can raise a dispute with your bank or payment provider. Please note that chargebacks may take 30-45 days to resolve.
3. Legal Recourse
All disputes are subject to the jurisdiction of courts in [City Name], India. We encourage resolving disputes amicably through our internal process before pursuing legal action.
Policy Updates & Amendments
Moksha Seva reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify donors of significant changes via:
- •Email notification to registered donors
- •Prominent notice on our website homepage
- •Social media announcements
Continued use of our donation services after policy changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.
Donor Acknowledgment
By making a donation to Moksha Seva, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. You understand that:
- ✓Donations are generally non-refundable except in eligible cases
- ✓Refund requests must be made within the specified timeframe
- ✓Tax certificates will be cancelled if refunds are processed
- ✓All refund decisions are at the discretion of Moksha Seva management
Have Questions About Our Refund Policy?
Our support team is here to help clarify any doubts or concerns you may have.