1. About Moksha Sewa
❖Moksha Sewa provides humanitarian assistance relating to dignified final-rites support, particularly for eligible economically weaker families and legally authorised unclaimed cases.
Our services include ambulance/hearse-van coordination, cremation-ground support, wood, cloth, flowers and ritual-material assistance, priest and ritual guidance, family guidance, hospital and ground coordination, food and basic-essentials assistance, volunteer support and documentation guidance.
All assistance is subject to case verification, availability and applicable legal, police, hospital, municipal and other competent-authority requirements.
2. Information We Collect
❖We collect only the information that is necessary for providing our services and improving our experience.
Contact Information
- Name, mobile number, email address
- Communication preferences
- City/location and address or service location where required
Seva / Assistance Information
- Nature of assistance required and details of the case
- Location, hospital / cremation-ground details
- Information necessary for verification and coordination
- Documents or details required for legal / authority formalities
Volunteer Information
- Name, contact details, location, availability
- Skills, experience and preferred activities
- Any other information you voluntarily provide
Donation Information
- Donation and payment related information
- Transaction details processed through authorised payment gateways
Note: We do not store your card details.
Technical Information
- IP address, browser type, device information
- Pages visited, date/time of access, referral/source
- Cookies and usage data collected automatically
We do not request or store your card PIN, CVV, UPI PIN, internet-banking password or other payment authentication credentials.
3. How We Use Your Information
❖We may use your personal information to:
- Respond to requests for Seva assistance.
- Verify and assess assistance requests.
- Coordinate eligible support with families, volunteers, hospitals, cremation grounds and authorities.
- Coordinate ambulance/hearse-van services.
- Arrange ritual materials and priest guidance.
- Communicate with families regarding their request.
- Process volunteer applications and manage volunteers.
- Process donations through authorised payment providers.
- Maintain records relating to donations, assistance and enquiries.
- Prevent fraud, misuse and unauthorised activity.
- Maintain website security and improve our services.
- Respond to complaints and enquiries.
- Meet applicable legal, regulatory or governmental requirements.
- Send service-related communications.
- Send updates, campaigns or fundraising communications where legally permitted and, where required, with your consent.
4. Your Privacy Rights
❖Subject to applicable law, you may have the following rights regarding your personal data:
